Well, being that it had been over two weeks and we haven't heard a word back from Holt (aside from the automated responses we received from online submissions), we decided to get in touch with them and see what was up.
The intake assistant at Holt's main office (in OR, I believe) sent back a very nice reply, stating that she wasn't sure what was going on-- she didn't seem to have our online application on record. This was news to us, since not only did we have email confirmations, we also had $200 taken out of our checking account. (Somehow that part of the process worked perfectly, didn't it?) Off to a great start! Was someone trying to tell us something?
After a few phone calls back and forth, I received a call at work from a very nice woman in the NJ branch office, who explained to me what happened.
She told me that the applications are usually filed under the father's last name, which is fine, except that we used my debit card for the application fee, and that was in my name (which was not changed after marriage, in the event anyone stumbles on this blog who does not know me). So the application and the pictures, and the application fee were essentially filed under two separate accounts. Everything was cleared up, and we were told we could expect a packet in the mail in a couple of days.
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